TERMS AND CONDITIONS
By accessing and/or using our website, you agree to be legally bound by these Terms and Conditions. The Terms and Conditions explain the right to use this web site and services which are provided to the customers. Our Terms and Conditions may change with time and it is users’ responsibility to check changes updated on our web site. We reserve the right to add, modify, change or delete parts of our web site without any further notice. If you use our web site after changes were made you bound to our new terms and conditions from the date of change and accept new web site terms. If changes are made to the terms and conditions or any other part of the web site they will be posted on this page and appropriately updated with the last revised date.
All prices are stated on the web site and are correct at the date / time advertised. If in unlikely event there is a mistake / error / technical issue on the web site and prices occur with errors we reserve the right to correct the error and do not release the goods for incorrect price stated. We will notify you as soon as possible if an error occurred and you will have right to cancel your order and receive a full refund or accept this order with amended price. All our prices stated on this web site are in pounds sterling (£), and are payable in pounds sterling (£), plus any taxes (if applicable). The prices for the goods do not include any delivery costs or any extra charges. If your order will have any extra charges to be added – they will be applied at the time when order is placed before check out / payment takes place. You will also receive the confirmation of your order and you will be able to see all charges and items ordered in this confirmation.
Your order represents an offer to us to purchase a product. This order will be accepted by us once we have sent you an email order confirmation. Any products on the same order which are not confirmed by Contemp vs Antique via confirmation email do not form part of that contract. Orders are subject to acceptance as well as availability. If any Products ordered are no longer being made or not available to fulfil, you will be notified by e-mail and you will have the option either to wait until the item is available or to cancel your order. It is customers’ responsibility to provide us with a valid e-mail address so that we can contact you. You will also be required to provide us with correct details on order form. All details must be filled in for your order to be processed efficiently. The conclusion of contract between you and us is only made after payment is received. We will treat your personal information and your order information as safe as possible, but our Company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, direct / indirect or consequential losses and / or for loss of profits, time, damage of property, or wasted expenditure and any other losses. We reserve the right to reject / refuse any order placed by you and we will not be required to provide explanations, however we will try to explain where possible.
Before making an order with us please make sure that you are capable to receive your order / products. This includes entering all packages, goods / products into your house / door / room etc; products can pass freely into your premises –this is customers’ responsibility to make sure order comes to the premises safely and freely. Customer must provide us with correct telephone number, address, full contact name of the person responsible for collection of delivery. All details are required for the customer to receive delivery successfully. Our company is not responsible for the missed delivery because of wrong address or contact numbers. If delivery is missed extra charge will apply for redelivery service and needs to be paid by the customer prior to new delivery arrival. Our aim is to satisfy customers, so we will try to contact you if any information is missing prior to delivery arrival, but if information is supplied not correctly we will not be responsible for loss.
By placing an order buyer agrees to pay the full charge of the order which will be debited from the account provided via Paypal. We will issue a receipt to your e-mail address as soon as your order is processed and card debited for the certain amount and confirm availability of the item.
Contemp vs Antique is working with most powerful and secure system – Paypal to provide the best security and protect your data. When you pay for the order our third party payment gateway provider may carry our checks with card issuer for security reasons. If any issues / problems occur with your card – we will contact you for further details.
The Product / Order must be returned in unused condition and in the original undamaged state for a full refund – this relates to all brand new furniture items. For all mattresses – they need to be returned in UNOPENED sealed condition and in the SAME packaging as was delivered without any holes, marks, damage to the mattress or packaging. If mattress has been opened and used due to hygienic reasons we are not able to refund / return the item. All Products will be inspected upon receipt for any repairs or damages / signs of further use. All returned products must arrive from SMOKE Free home. You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way. We check personally that all screws and parts are present at the boxes and make sure all boxes include full contents of the goods / products. Items returned must arrive in the same as delivered condition and we reserve the right to refuse a refund on any item not deemed to be re saleable. Returns cannot be accepted once the assembly process has begun.
We wish to satisfy you, so offering you 2 Return Options:
1). We can arrange collection by our courier which will cost £50.00 within London area and another charge outside of London (please e-mail to enquire about charges to certain areas outside of London). We also charge pallet charge of £100.00 if total products / order weight exceeds 150kg. Courier collections are made Mon – Fri 9am – 5pm.
By receiving your written confirmation and instruction to return the goods / products we will be able to arrange courier services to collect the goods from your address and deliver them back to us. You are liable to pay collection charge in amount of £50.00 WITHIN London ONLY prior to collection of unwanted items. The £50.00 charge is payable for collection of items where weight does not exceed 150kg for the lot. If your goods exceed this amount – you will be charged for pallet collection service. The amount for pallet collection is £100.00. If you are located in another area except of London please include in your e-mail confirming your location area and we will provide a collection charge quote. If the return collection charge is not paid – no collection can be arranged with the courier. We will contact you via e-mail or telephone call to arrange suitable date for collection of your unwanted items. We do not accept responsibility for items lost or damaged in transit.
2). You can also bring the product back to us at arranged time only and by prior appointment only. Returns are only accepted Mon – Fri 9am – 5pm. Please note: if you do not book an appointment you will not be seen and you are not able to attend warehouse for the refund. Please make sure that you bring an e-mail stating the confirmation of your appointment to the warehouse and receipt for the goods. We will carefully check all goods for the signs of usage / assembly or signs of further use. If items are mishandled we will charge for parts replacements etc.
Please make sure that you have availability to use our web site and you are responsible for making all arrangements necessary for you to have access to the website. Please make sure you read terms and conditions of the web site and all people who use our web site from your computer are aware of that. The Website is provided on standard basis without any representation or endorsements and we make no warranties, guarantees or conditions in relation to the website, or any transaction that may be conducted on or through the website including but not limited to: security, accuracy, completeness or any implied warranty arising from a course of usage or trade custom. To the extent permitted by law, we and other members of company and third parties connected to us exclude: any liability for any direct, indirect or consequential loss or damage. This may be incurred by user in connection with our website / been not able to use our website, including, without limitation any liability for: loss of profits or contracts, loss of business, income /revenue; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
All contracts are concluded in English. These terms and conditions do not affect your statutory rights.
This Website is controlled and operated in the United Kingdom.